Customer Support
How can we help you?
In this section, we've collected answers to the most frequently asked questions from our customers. Whether you have questions about choosing a fragrance, shipping methods, or payment security, here you'll find all the information you need to make a worry-free and informed purchase.
PRODUCTS AND FRAGRANCES
Absolutely yes. We sell only original Arabic perfumes.
Arabian perfumes are known for their high concentration of essential oils and the use of precious notes such as Oud, Amber and Musk, which ensure superior persistence and intensity.
Each product has a detailed description of the olfactory pyramid (top, middle, and base notes). If you have any questions, you can contact us on WhatsApp for a personalized consultation.
Many of our oriental fragrances are classified as Unisex, as in Arab tradition, perfume is an expression of personality that transcends gender.
SHIPPING AND ORDERS
Orders are processed within 24-48 business hours. Delivery to Italy usually takes 2-4 business days via express courier.
Shipping is free for all orders over €99. For orders under this amount, shipping is automatically calculated at checkout.
Yes, you will receive an email with the tracking code as soon as your package is handed over to the courier.
Yes, we ship internationally. Costs and delivery times vary based on destination and are visible during the checkout process.
PAYMENTS AND RETURNS
We accept major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, Google Pay, and installment payments with Klarna.
Absolutely. Our e-commerce site uses SSL protocol and advanced encryption to ensure maximum security for every transaction.
By law, returns are possible within 14 days only if the packaging is still sealed and intact, as these are personal care and hygiene products.
Contact us immediately via email or WhatsApp, attaching photos of the damage. We'll replace or refund the item as quickly as possible.
We are at your complete disposal
Still have doubts?
If you haven't found the answer you're looking for, our team of experts is ready to help. Don't hesitate to contact us for dedicated assistance with your order or advice on our fragrances.